FAQ

What are the system requirements?

  • Computer with Microsoft Windows or a Mac running OS8+ or OSX.
  • 233 megahertz Processor or higher.
  • 64 megabytes (MB) or higher
  • 10 MB Free Hard Disc Space
  • High speed recommended (optional).

What file format does the music come in?

Music files are in the standard MP3 file format and can be played using any media player such as the Microsoft Media Player or iPod. A MP3 Player, such as the iPod, is not required to play or listen to the music files.

Do I need to be connected to the Internet to listen to my music?

No. Once you’ve downloaded the music to your computer you can listen to it anytime whether or not you’re logged on to the Internet.

How often can I download music?

There are no monthly download limits.

How do I know if the music downloads are safe?

All the mp3 music files are certified free of viruses and completely safe for your computer. Our software automatically scans and protects you against viruses and other potential threats.

Where can I play the CD that I burn?

You can play your burned CDs on any CD player (e.g. your home audio system, boom box, portable CD player, or car stereo.

What do I need to burn music from computer to a CD?

An internal or external CD-RW drive connected to the computer you download your music to. A blank CD-R disc that is able to record audio files and is compatible with the write speed of your CD-RW drive.

How long does it take to download a song?

Actual download times vary depending on the length of the song, your system configuration, and Internet traffic. With unlimited downloads, the service makes no download speed performance guarantee.

Can I download entire albums?

Yes you can, however to allow for faster downloading all files are downloaded as small individual compressed MP3 files.

How can I contact support?

Regrettably support is only available to paid members, once you become a member you will get access to a dedicated email address for support.

I need to speak to someone; do you have a telephone number?

Regrettably we only provide email support, this allows us to keep the cost of our software and service at reasonable levels. If you would like to contact us, please become a member and use the support email address provided.

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